Shipping & Returns

**Order processing**
Orders of in-stock items are processed within [1–2] business days. Orders are packed and dispatched from our main warehouse in Mississauga, ON. You'll receive a confirmation email with tracking as soon as your order ships.

**Shipping rates and delivery estimates**

| Standard [DOMESTIC] | [3–5] business days
| Expedited [DOMESTIC] | [1-2] business days
| International | [7-10] business days 

**Free shipping** applies to orders over [$99] shipped within Canada and USA. Threshold and eligible regions are shown at checkout.

*Figures above are illustrative placeholders. Enter your real carrier rates and timeframes before publishing.*

**Pre-orders**
Pre-order items ship on or shortly after the product's official release date, not at the time of purchase. Release dates are set by the manufacturer and can shift; if a date moves, we'll update the product page and notify affected customers.

If your order combines in-stock and pre-order items, the whole order ships together once the pre-order arrives, unless you choose split shipping at checkout `[IF OFFERED]`. Split shipments may incur separate shipping charges.

**Order limits**
To keep new releases fair and in stock for as many players as possible, we may cap quantities per customer on high-demand items (for example, [12] booster boxes per customer). Orders exceeding posted limits may be adjusted or cancelled, with a refund for the removed items.

**International orders, duties and taxes**
International customers are NOT responsible for any import duties, customs fees, or taxes charged by the destination country. These are included in your order total or shipping cost and are cover by orders over $100. Delivery estimates do not include time held in customs.

**Tracking, delays, lost and damaged parcels**
Once your order ships, tracking is your best source of live status. We're not responsible for carrier delays outside our control, but we'll always help you chase a parcel that's stuck. If your order arrives damaged, see the Returns & Refunds policy below and contact us within [7] days with photos so we can make it right.

**Incorrect addresses**
Please double check your shipping address at checkout. We're not able to reroute a parcel once it's shipped, and orders returned to us due to an incorrect or incomplete address may be reshipped at the customer's expense.

Questions about an order: contact@onepieceplug.com

 

We want you happy with your order. Because trading card products carry randomized value, a few category-specific rules apply, standard across the TCG industry.

**Sealed product**
Unopened, factory sealed product (booster boxes, packs, starter decks, sealed accessories) may be returned within [30] days of delivery for a refund or exchange, provided it is in original, resalable condition. The customer covers return shipping unless the return is due to our error.

**Opened product and singles are all sales final**
Opened booster boxes, opened packs, and single cards cannot be returned or exchanged. Because the value inside sealed product is randomized, we cannot accept returns once a box or pack has been opened. Single cards are sold in a described condition and are final sale. This protects every customer from returns being used to "search" product.

**Damaged or defective on arrival**
If your order arrives damaged, defective, or incorrect, contact us within [7] days of delivery at contact@onepieceplug.com with your order number and clear photos of the item and packaging. We'll arrange a replacement, exchange, or refund at no cost to you. Please keep the original packaging until the issue is resolved.

Note: manufacturer pack and box variance (minor dents, pack weighting, print lines, collation) is controlled by the manufacturer, not by us, and is not on its own grounds for a return of sealed product. Genuine transit damage is always covered.

**Pre-order cancellations**
You may cancel a pre-order for a full refund any time before it ships. Once a pre-order has shipped, the sealed-product return terms above apply. If a pre-order is cancelled or discontinued by the manufacturer, you'll receive a full refund automatically.

**How refunds work**
Approved refunds are issued to the original payment method within [5–10] business days of us receiving the returned item or approving a damage claim. Original shipping charges are non-refundable except where the return is due to our error. Depending on your bank, it may take additional time for the refund to appear.

**Starting a return**
Email contact@onepieceplug.com with your order number and the reason for the return. Do not send items back before you've received a return authorization; unauthorized returns may not be processed.